获取技术支持

// 收集诊断信息
function collectDiagnostics() {
  return {
    timestamp: new Date().toISOString(),
    environment: {
      node_version: process.version,
      platform: process.platform,
      arch: process.arch,
      memory: process.memoryUsage()
    },
    api: {
      endpoint: process.env.API_BASE_URL,
      version: process.env.API_VERSION,
      last_error: getLastError(),
      request_count: getRequestCount()
    },
    performance: {
      average_latency: getAverageLatency(),
      error_rate: getErrorRate(),
      success_rate: getSuccessRate()
    }
  };
}

// 提交支持请求
async function submitSupportTicket(issue) {
  const diagnostics = collectDiagnostics();
  
  const ticket = {
    title: issue.title,
    description: issue.description,
    priority: issue.priority || 'medium',
    diagnostics: diagnostics,
    logs: getRecentLogs(),
    contact: {
      email: issue.email,
      phone: issue.phone
    }
  };
  
  return await fetch('/api/support/tickets', {
    method: 'POST',
    headers: { 'Content-Type': 'application/json' },
    body: JSON.stringify(ticket)
  });
}