智能客服机器人：24小时不间断的优质服务

class SmartCustomerService:
    def __init__(self, llm_api):
        self.llm = llm_api
        self.knowledge_base = load_kb()
        
    def handle_query(self, message):
        # 意图识别
        intent = self.identify_intent(message)
        
        # 检索知识库
        context = self.knowledge_base.search(message)
        
        # 生成回复
        response = self.llm.generate(
            prompt=f"Context: {context}\nQuery: {message}",
            temperature=0.3
        )
        
        return response